Introduction
Sayers Training Services is committed to protecting our customer's privacy and complying with UK and EU Data Protection laws.
Data Controller
Sayers Training Services is the data controller responsible for collecting the personal data required in running the operations of the business. You can contact us through the contact page of the website or using the details below.
Sayers Training Services
Mail Address: 38 Gracehill Road, Ballymoney, BT53 8TE
Email: info@sayerstrainingservices.com
Personal data that we collect
We will collect personal information from you when you complete a form on this website to make a booking, make an enquiry or subscribe to a service. We also will collect personal information from you if you book by telephone or in writing. The information we collect may include your title, name, job title, business address, business email address and telephone number. If you choose to pay by credit or debit card then the necessary payment details will be collected through a secure payment gateway. We do not store or otherwise process your credit card details directly.
How we use your personal data
It is necessary for us to collect the personal information of customers who agree to purchase our services in order to run our business and provide and receive payment for those services effectively. We take all necessary measures to ensure the privacy and confidentiality of the information collected.
We will use your information to process your order for our services and to ensure that you receive all the necessary information to receive or access those services. We will also contact you to check that you were satisfied with the services you received. We will also use this information to ensure the safe and efficient running of the course in cooperation with our venues.
If you subscribe to a service or book a training course then we may contact you with news about similar products or services that we think our customers will find relevant and of interest. You may opt-out of receiving such communications at any time by unsubscribing or contacting us via any of the means displayed on our website.
From time to time we may use your name or job title and company details (including company logo), when publishing feedback comments on the Testimonials page of our website or other marketing materials. However, we will only do this if you have given permission for us to do this through an opt in on our evaluation forms.
Our legal basis for processing your data
It is necessary for us to process the personal data you have supplied in order for us to fulfil the contract between you or your employer and Sayers Training Services. Further processing may be necessary to support the delivery of our services and the fulfilment of our obligations in the legitimate interests of the business. We may process your information by sending you details of similar products or services to those previously delivered to you. This is also in the legitimate interests of Sayers Training Services and in accordance with the Privacy and Electronic Communications Regulations.
How we store your data
Our data and the data we collect are stored on a secure Customer Relations Management server based in the United States. Our Customer Relations Management provider subscribes to the Privacy Shield framework and can lawfully receive EU and United Kingdom data. Although transmission of information over the Internet cannot be guaranteed as one hundred per cent safe, once we have received your data our Customer Relations Management provider uses strict security procedures, data protection tools and anti-virus/hacking technology to prevent data loss or unauthorised access.
How long we retain information
We retain personal data relating to payments and accounts for the minimum statutory periods required by UK law. We retain information relating to historic bookings and purchase to enable us to analyse the performance of the business over time and plan for the future success of the company. We only keep this information for as long as is necessary to perform this task.
Passing data to third parties
We will not sell, trade, transmit or otherwise pass on your personal information to a third party, except where it is necessary to deliver our services (such as for Health and Safety purposes when booking venues). If you subscribe to an online course through Sayers Training Services, you will be asked to consent to your data being used for that specific purpose and with that platforms associated privacy arrangements.
The use of cookies
We use cookies, which are small files placed on your device for identification purposes. These files are used for the benefit of users who register on our site, or undertake our online training, for the monitoring of traffic and for customisation. You should note that cookies cannot read data from your device and we do not use cookies to collect personal information. Your web browser will allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not function correctly and you may not be able to access certain information on our sites or courses.
Copyright
International copyright and trademark laws protect the entire contents of this website. The owners of the intellectual property and copyrights are Sayers Training Services. You may not reproduce, republish, modify, copy, transmit, upload, post or distribute, in any manner, the material on the site, including text, graphics, media and code without prior written approval.
Getting in touch and dealing with issues
You are guaranteed certain rights under UK and EU data protection law which Sayers Training Services will make every effort to meet. Not all of these rights are absolute – for example where there is a statutory obligation to retain data. The rights conferred are as follows.
In the event of a data breach or serious complaint you can contact the Information Commissioner’s Office directly via the ICO website: www.ico.org.uk
Sayers Training Services is committed to protecting our customer's privacy and complying with UK and EU Data Protection laws.
Data Controller
Sayers Training Services is the data controller responsible for collecting the personal data required in running the operations of the business. You can contact us through the contact page of the website or using the details below.
Sayers Training Services
Mail Address: 38 Gracehill Road, Ballymoney, BT53 8TE
Email: info@sayerstrainingservices.com
Personal data that we collect
We will collect personal information from you when you complete a form on this website to make a booking, make an enquiry or subscribe to a service. We also will collect personal information from you if you book by telephone or in writing. The information we collect may include your title, name, job title, business address, business email address and telephone number. If you choose to pay by credit or debit card then the necessary payment details will be collected through a secure payment gateway. We do not store or otherwise process your credit card details directly.
How we use your personal data
It is necessary for us to collect the personal information of customers who agree to purchase our services in order to run our business and provide and receive payment for those services effectively. We take all necessary measures to ensure the privacy and confidentiality of the information collected.
We will use your information to process your order for our services and to ensure that you receive all the necessary information to receive or access those services. We will also contact you to check that you were satisfied with the services you received. We will also use this information to ensure the safe and efficient running of the course in cooperation with our venues.
If you subscribe to a service or book a training course then we may contact you with news about similar products or services that we think our customers will find relevant and of interest. You may opt-out of receiving such communications at any time by unsubscribing or contacting us via any of the means displayed on our website.
From time to time we may use your name or job title and company details (including company logo), when publishing feedback comments on the Testimonials page of our website or other marketing materials. However, we will only do this if you have given permission for us to do this through an opt in on our evaluation forms.
Our legal basis for processing your data
It is necessary for us to process the personal data you have supplied in order for us to fulfil the contract between you or your employer and Sayers Training Services. Further processing may be necessary to support the delivery of our services and the fulfilment of our obligations in the legitimate interests of the business. We may process your information by sending you details of similar products or services to those previously delivered to you. This is also in the legitimate interests of Sayers Training Services and in accordance with the Privacy and Electronic Communications Regulations.
How we store your data
Our data and the data we collect are stored on a secure Customer Relations Management server based in the United States. Our Customer Relations Management provider subscribes to the Privacy Shield framework and can lawfully receive EU and United Kingdom data. Although transmission of information over the Internet cannot be guaranteed as one hundred per cent safe, once we have received your data our Customer Relations Management provider uses strict security procedures, data protection tools and anti-virus/hacking technology to prevent data loss or unauthorised access.
How long we retain information
We retain personal data relating to payments and accounts for the minimum statutory periods required by UK law. We retain information relating to historic bookings and purchase to enable us to analyse the performance of the business over time and plan for the future success of the company. We only keep this information for as long as is necessary to perform this task.
Passing data to third parties
We will not sell, trade, transmit or otherwise pass on your personal information to a third party, except where it is necessary to deliver our services (such as for Health and Safety purposes when booking venues). If you subscribe to an online course through Sayers Training Services, you will be asked to consent to your data being used for that specific purpose and with that platforms associated privacy arrangements.
The use of cookies
We use cookies, which are small files placed on your device for identification purposes. These files are used for the benefit of users who register on our site, or undertake our online training, for the monitoring of traffic and for customisation. You should note that cookies cannot read data from your device and we do not use cookies to collect personal information. Your web browser will allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not function correctly and you may not be able to access certain information on our sites or courses.
Copyright
International copyright and trademark laws protect the entire contents of this website. The owners of the intellectual property and copyrights are Sayers Training Services. You may not reproduce, republish, modify, copy, transmit, upload, post or distribute, in any manner, the material on the site, including text, graphics, media and code without prior written approval.
Getting in touch and dealing with issues
You are guaranteed certain rights under UK and EU data protection law which Sayers Training Services will make every effort to meet. Not all of these rights are absolute – for example where there is a statutory obligation to retain data. The rights conferred are as follows.
- Request a copy of the personal information held about you
- Rectify information that is not correct
- Delete information held about you that is no longer necessary for another legitimate purpose
- Restrict your personal data from being processed by in some way by Sayers Training Services
- Have a copy of your personal data supplied in a portable format
- Object to your information being processed in any way by Sayers Training Services
In the event of a data breach or serious complaint you can contact the Information Commissioner’s Office directly via the ICO website: www.ico.org.uk
