1) Payment for Training
a) You will be invoiced on commencement of your training programme or on completion of the first part thereof.
b) Payment is required within one calendar month of the date on the invoice and can be paid by BACS or cheque as detailed on your invoice.
2) Cancellation Policy
a) In very rare circumstances we may need to cancel our training. If this happens you will not be charged for the training. If you have made any payment for training this will be reimbursed to you in full within 1 calendar month of the date the training was to take place.
b) In the event that you cancel training for which you have been sent confirmation of your secured place to the email on your booking form, the following will apply:
i) There will be a 10% administrative fee charged if a cancellation is made before 2 calendar months of the programme commencing.
ii) You will be invoiced for 50% of the full and undiscounted cost of the programme, if cancelled within 1 calendar month of the programme commencing.
iii) The full cost of the programme will be invoiced if you do not attend the training on the scheduled date and no notice is given.
iv) All cancellations must be informed by email.
3) COVID-19 Announcement
Should a cancellation be required due to a confirmed outbreak of COVID-19 which directly affects your organisation then there will be no charge for a cancellation of services. This must be formally confirmed in writing. All efforts will be made to accommodate your training on an alternative date.
